Telephony Engineer

Retell AI

Remote regions

US

Salary range

$6,000–$7,500/mo

Benefits

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About Retell AI:

  • We are reimagining the call center with cutting-edge voice AI, powering thousands of companies.
  • Backed by Y Combinator and others, we have scaled to $60M ARR with a team of 40, aiming to build a modern CX platform.

Key Responsibilities:

  • Own and manage complex SIP integrations with CCaaS/CPaaS platforms.
  • Investigate and debug call failures via PCAP analysis and SIP traces.
  • Act as primary technical point of contact for enterprise clients post-onboarding.

You Might Thrive If:

  • You have 5+ years as a Telephony Engineer or VoIP Engineer.
  • You have deep understanding of SIP Protocol and RTP, with debugging skills using Wireshark.
  • You have strong networking fundamentals and familiarity with cloud communication platforms.

Retell AI

Retell AI is reimagining the call center with cutting-edge voice AI, enabling thousands of companies to handle sales, support, and logistics calls with AI voice agents. Backed by Y Combinator and other leading investors, the company has scaled to $60M ARR with a team of 40 people, fostering a culture of rapid growth and ambitious building.

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