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Accountabilities:
- Troubleshoot VoIP and SIP issues: Diagnose and resolve connectivity problems involving NAT traversal, SDP mismatches, one-way audio, packet loss, and other common VoIP failure scenarios.
- Support PBX environments: Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level.
- Perform network diagnostics: Investigate network-level issues including router, firewall, VLAN, and connectivity problems.
Requirements:
- Technical experience: 2–4 years in technical VoIP/PBX support in multi-site or enterprise environments.
- VoIP expertise: Strong knowledge of SIP, RTP/RTCP, PBX call routing, codecs, and call-quality issues.
- Communication: Fluent English with ability to explain technical concepts to non-technical clients.
Benefits:
- Monthly compensation of USD $2,041.67.
- Fully remote work from Brazil.
- Opportunity to work on advanced VoIP and network troubleshooting challenges.
Jobgether
A partner company is hiring a Senior Support Specialist for their Customer Success team. They operate as a distributed Latin American team with a focus on technical support.