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Responsibilities:
- Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations.
- Communicate effectively (both verbal and written) with our customers and internal stakeholders.
- Contribute to internal and external knowledge bases.
Requirements:
- Bachelor’s degree in computer science or equivalent, with at least 5 years of experience in technical support within Telecom or SAAS.
- Experience supporting or implementing video and or voice APIs or SDKs.
- Proficiency with IP-based real-time multimedia communication protocols like VoIP, SIP, RTP, WebRTC, and voice technologies.
Benefits:
- Medical Insurance, Group Life Insurance, and Meal Card (Pluxee Tienda Card).
- Volunteer Time (VTO) and Ericsson Care Line.
- Additional benefits shared during the interview process.
Vonage
Vonage is a global cloud communications leader that empowers brands to connect better through programmable communications APIs. With a global team, they foster a culture of learning and innovation to support customer success.