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Responsibilities:
- Provide product support for customer inquiries via phone, email, social media, and chat.
- Assess and resolve complex support problems, log interactions, and escalate as needed.
- Mentor newer team members and contribute to knowledge base content.
Qualifications:
- 3-4 years client-facing technical support experience with Email, Communications, or SaaS.
- Strong communication, problem-solving skills, and ability to handle high workload.
- Experience with REST APIs, JIRA/Confluence, and on-call incident communication.
What We Offer:
- Competitive pay and generous time off.
- Ample parental and wellness leave, healthcare, and retirement savings.
- Opportunities for connection and travel for team in-person meetings.
Twilio
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first work culture and strong focus on global inclusion, Twilio fosters a vibrant team of diverse experiences making a global impact.