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Team Leadership:
- Lead a team of Technical Account Managers serving strategic customers.
- Coach and develop team members with a focus on well-being and performance.
Customer Advocacy:
- Understand customer roadblocks and advocate with product and engineering teams.
- Work alongside Sales and Customer Success to forecast growth and scale the team.
Operational Excellence:
- Manage KPI reporting, daily tasks, and training strategies.
- Foster a culture of collaboration and customer empathy.
Twilio
Twilio is shaping the future of communications with innovative solutions for hundreds of thousands of businesses, empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to employee growth and diverse experiences.