Senior Technical Account Manager
Remote regions
GlobalBenefits
Unlimited PTO
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Team Leadership & Development:
- Lead, coach, and develop a team of Technical Account Managers.
- Define and track individual and team objectives aligned to customer success.
- Conduct regular 1:1s, performance reviews, and development conversations.
Strategic Customer Partnership:
- Act as a senior technical advisor and customer champion.
- Build trusted relationships with senior customer stakeholders.
- Guide customers on best practices for implementation and optimization.
Technical Support & Problem Resolution:
- Provide expert guidance across complex technology environments.
- Take ownership of complex technical issues and coordinate resolution.
- Lead Root Cause Analysis reviews and facilitate retrospective sessions.
Customer Growth & Product Alignment:
- Understand customer requirements to identify opportunities and risks.
- Translate customer insights into product roadmap recommendations.
- Communicate new features and capabilities to customers.
Trustonic
Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.