Technical Account Manager
Remote regions
USBenefits
Unlimited PTO
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**Role Overview:**
- Serve as the primary technical point of contact for top accounts.
- Partner with Strategic Account Managers to identify expansion opportunities.
- Act as liaison between customers and Product/Engineering for escalations.
**Responsibilities:**
- Maintain deep product knowledge for strategic recommendations.
- Advise customers on configuration, integrations, API usage, and best practices.
- Document technical issues and propose process improvements.
**Requirements:**
- 3-5 years in a customer-facing technical role within SaaS.
- Strong multitasking and project management skills.
- Exceptional communication and data-driven mindset.
Boulevard
Boulevard provides a client experience platform for appointment-based, self-care businesses like salons and spas. Founded in 2016, the company values diversity, experimentation, and equal opportunity.