Lead and perform timely reporting and analysis, including audits of payroll reports and oversight of the payroll team.
Develop expertise in automated applications, serve as point of contact for end users, and provide technical support for system implementations and upgrades.
Train and mentor team members, suggest process improvements, and utilize AI tools to enhance department automation and efficiency.
Mercury Insurance is a provider of insurance products, helping customers reduce risk and overcome unexpected events. The company has been operating for over 60 years and fosters a collaborative, inclusive culture with a focus on professional growth and work-life balance.
Lead the Problem Management Office as a cross-functional function to prevent recurring incidents and improve operational performance.
Establish and maintain problem management frameworks, including root cause analysis, corrective action planning, and knowledge management practices.
Collaborate with engineering, support, and service teams to identify systemic risks, implement permanent solutions, and provide executive-level visibility into service performance.
Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities, focusing on efficient and fair application reviews. The company partners with hiring employers to manage applications and next steps, fostering a collaborative environment centered on innovation, inclusion, and professional growth.
Implement, optimize, and support the electronic medical record (EMR) system to meet healthcare provider needs.
Provide end-user support, training, and participate in on-call rotation for after-hours issues.
Collaborate with cross-functional teams on system configuration, data analysis, and compliance with regulatory standards like HIPAA.
ERC Pathlight is a leading provider of evidence-based treatment for eating disorders and mood, anxiety, and trauma-related conditions. Founded in 2008, the organization supports over 6,000 patients annually across multiple locations and virtual programming, with a mission-driven culture focused on compassion and innovation.
Lead daily operations of a remote service desk team, ensuring reliable technical support and service delivery.
Manage team performance, staffing, and development to meet SLAs and customer satisfaction goals.
Analyze operational data and drive continuous improvement to enhance user experience and efficiency.
The partner company is a technology-focused organization that provides customer success and support services. It operates with a remote, distributed team and emphasizes innovation, customer experience, and continuous improvement.
Maintain contact center knowledge management processes including content analysis, document management, and data capture.
Develop Standard Operating Procedures (SOPs) related to Knowledge Management.
Develop knowledge training programs for staff on how to use the KM IT Tool.
Empower AI provides AI solutions for federal government agencies to elevate their workforce potential. Headquartered in Reston, VA, the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.
Support sales engineering teams by configuring system demonstrations tailored to customer requirements.
Manage prospect demo accounts and ensure configurations align with business objectives.
Analyze large volumes of data to identify intellectual property threats and support effective customer presentations.
Jobgether is an AI-powered recruitment platform that matches candidates with opportunities by ensuring fair application review. The company offers an inclusive entrepreneurial environment focused on personal growth and exposure to innovative technology solutions.
Monitor daily EDI transactions and resolve routine issues using existing procedures, diving into flat files to identify data problems.
Test and validate custom NetSuite solutions, execute test cases, and perform regression testing to ensure system integrity.
Perform structured data cleanup in NetSuite and provide operational backup coverage using documented SOPs.
Chomps is America's fastest-growing meat snack brand, redefining convenient snacking with real ingredients and bold flavors. As a minority-owned, family-operated, and B Corporation-certified business with a non–ultra-processed food certification, it prioritizes thoughtful sourcing and has a rapidly growing, entrepreneurial team.
Analyze Health IT programs, projects, and contract activities impacting the unit.
Support requirements analysis for modernization-related IT integrations and enterprise initiatives.
Translate stakeholder issues and requirements into technical recommendations and findings.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, they employ 300+ people nationwide and focus on technology, creativity, and human-centered services.
Lead the configuration, administration, and optimization of Point C's Zendesk platform enterprise-wide.
Partner with business teams to translate operational needs into platform enhancements and manage the backlog.
Support multi-phase rollout, integrations, and user administration across Claims, Client Services, and Account Management.
Point C is a national third-party administrator delivering customized self-funded benefit programs with innovative cost containment strategies. They are a mission-driven company focused on network and payment integrity, pharmacy benefits, and care management.