Remote Information technology Jobs • CRM

Appfire is seeking a detail oriented Senior Manager to lead the evolution of our multi-cloud Salesforce footprint. In this role, you will oversee the roadmaps and team members supporting Salesforce Sales Cloud (CRM), Salesforce Marketing Cloud (MCRM) and Salesforce Experience Cloud (PRM). You will own Appfire’s overarching Salesforce vision and roadmap while working closely with cross-functional leaders to drive impactful business outcomes.

ServiceNow is seeking a driven Solution Architect to provide expertise to support customers and ensure they adopt, renew, and maximize their value from their ServiceNow investment. The Solution Architect will participate in the acquisition and retention of customers by leveraging the CRM applications and applying knowledge of ServiceNow across Industry applications. This is a hands-on Architect who is capable of going wide and deep on the solution with regards to people, process and technology.

The Manager, Enterprise Platforms will play a critical role in supporting and enhancing the organization’s enterprise technology ecosystem, leading the development, integration, and optimization of core business systems. This role involves aligning applications portfolio—including ERP, CRM, and ITSM platforms—with the organization’s strategic and long-term operational objectives.

As the Support Tools Administrator, you are the designer of the support experience. You command the CRM platform and position relevant features to ensure our players have an effortless support experience through a well designed player support journey. You will help navigate meaningful operational challenges to enable our agents to deliver excellent service at scale.

As an Implementation Manager, you will manage the implementation process for Fountain customers purchasing a range of solutions from Fountain’s growing product suite. As the technical and operational quarterback post-sale through go-live, you will drive adoption and customer value by managing project delivery, including system consulting, configuration, integrations, QA, setup, and customer education.

Front line phone support for Customers, Field Engineers, and Sales Professionals ensuring customer satisfaction by understanding their needs and environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database, make recommendations to improve team efficiency. Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone and provide onsite support as needed.

In this role, you will set the strategy, oversee implementation, and provide leadership for the Salesforce Health Cloud & Lifesciences Cloud Technical Product Team. You will work closely with the US Patient Access & Reimbursement business team to deliver technology services and solutions that align with Amgen’s strategies and goals. This position is critical to Amgen’s mission of enhancing programs like Patient Support Programs (PSPs) by advancing the use of Salesforce.

The Business Systems Analyst role serves as the operational bridge between the Revenue Systems Architect and all key stakeholder teams. This role thrives in cross-functional environments, excels at streamlining processes, and enjoys partnering with teams to improve how Salesforce and other GTM systems are used day to day. You’ll take ownership of frontline support, backlog execution, sprint hygiene, documentation, and change management — while also handling core Salesforce admin responsibilities.

This role is responsible for the ownership, management, implementation, and training support of the company’s Customer Relationship Management tool. The role involves working closely with cross-functional teams to understand and execute solutions for user requirements. Responsibilities include CRM administration, development, support, data analysis, process improvement, and project management of CRM deliverables.

In this role you will design, integrate, and optimize Dynamics 365 CRM solutions in support of HHS initiatives to enhance public health services and improve constituent engagement. You will architect enterprise CRM solutions with a focus on transitioning from legacy systems, such as Siebel, to Dynamics 365, and integrating with modern contact center platforms.