Technical Account Manager (Integrated Care)

PointClickCare

Remote regions

US

Benefits

Unlimited PTO

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Job Summary:

  • Proactively enhance quality of service and help clients leverage Long-Term & Post-Acute Care solutions.
  • Act as a technical liaison between client and organization, facilitating communication and advocacy.
  • Report to the Manager of Technical Account Management.

Key Responsibilities:

  • Understand client business and technical requirements.
  • Proactively identify and drive improvements for stability and scale.
  • Conduct periodic meetings to ensure ongoing satisfaction and project visibility.

Your Key Strengths:

  • Proven work experience in a TAM or similar client-facing role.
  • Strong customer orientation and service skills.
  • Solid technical background with hands-on experience in digital technologies.

Benefits & Perks:

  • Benefits starting from Day 1, including medical, dental, and vision.
  • Retirement Plan Matching and Flexible Paid Time Off.
  • Parental & Caregiver Leaves and Continuous Development Support.

PointClickCare

PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.

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