Technical Account Manager

Role Overview:

• Serve as the primary implementation lead and operational owner for assigned customer accounts.
• Coordinate all Smile customer delivery activities across implementation and operational support functions.

Cross-functional Coordination:

• Work closely with Resource Management to oversee project resource allocation and tracking.
• Coordinate implementation execution across Product, Engineering, Support, Sales, and Delivery teams.

Customer Success and Governance:

• Lead implementation governance activities including operational reviews, risk identification, and milestone tracking.
• Facilitate regular customer meetings to ensure transparency and alignment on project status and deliverables.

Requirements and Growth:

• 5-7+ years of experience in a technical software delivery role such as technical account management.
• Experience with healthcare technology standards (e.g., FHIR, HL7) is highly preferred.