Source Job

• Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
• Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
• Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.

AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.

• Understand clients' business and technical requirements to proactively improve service quality.
• Act as a technical liaison between client and organization, advocating on client's behalf.
• Identify and drive improvements to increase stability and scale of technical infrastructure.

PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.

• Deliver strategic technical guidance and executional support to enterprise clients.
• Manage day-to-day BAU activities and develop channel implementation strategies.
• Conduct technical reviews and provide optimization recommendations to drive client success.

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers deliver seamless e-commerce experiences. With over 40,000 companies trusting Rithum, we foster a transparent, inclusive culture that supports work-life balance and career growth.

• Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
• Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
• Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.

Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.

• Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
• Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
• Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.

n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.

• Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
• Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
• Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.

NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Lead the evolution of customer technical engagement, driving excellence across the Technical Account Management function.
• Act as a senior technical advisor, building trusted relationships with senior customer stakeholders and guiding best practices.
• Develop and coach a team of Technical Account Managers, creating a high-performing and customer-focused culture.

Trustonic makes smartphones affordable for the many by enabling global access to devices and digital finance through secure smartphone locking technology. They partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth, while celebrating diversity and flexible working.

• Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
• Lead technical implementation, including integrations, configuration, and security reviews.
• Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.

1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
• Deliver value reviews to both operational stakeholders and emerging executive sponsors.

Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They empower growth-focused teams to create, test, and orchestrate hyper-personalized experiences across all channels.

• Cut rep ramp time by owning the technical track of sales onboarding and ongoing enablement.
• Shorten deal cycles by delivering demos that become the internal standard.
• Shape product roadmap by translating field patterns into structured input PMs actually use.

ShareGate is the leading Microsoft 365 migration and governance platform, trusted by over 100,000 IT pros for its unmatched simplicity. It is developed by Workleap Technologies, a Montréal‑based software company that blends creativity and tech to solve real problems in IT and HR.

• Build and maintain quarterly and annual roadmaps for the App Store.
• Define technical requirements for API scalability, security, and performance.
• Act as the primary point of contact for external integration partners.

They are committed to providing a supportive environment that balances professional excellence with personal well-being. They value and promote diversity and are an equal opportunity employer.

• Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
• Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
• Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.

Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.

• Cut rep ramp time by owning the technical track of sales onboarding and ongoing enablement.
• Eliminate the single point of failure on technical depth by taking real load off the existing TSS across pre-sales, expansion, and partner-led deals.
• Shape product roadmap by translating field patterns into structured input PMs actually use.

Workleap, founded in 2006, builds simple products that matter to users through its Workleap Agent HR platform and ShareGate, a Microsoft 365 migration and governance solution. The company fosters a culture that values those excited by hard problems and shaping the future.

• Manage a book of 15-20 enterprise accounts, helping developers get real value out of our products.
• Drive adoption, surface risk, and get customers healthy for renewal and expansion.
• Lead enablement sessions, drive strategic customer conversations, and partner with Named AEs and Field Engineers.

Sourcegraph is at the center of the transformation in how software gets built. They provide a code intelligence platform that developers rely on to navigate complex codebases with speed and confidence as a globally distributed team.

• Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
• Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
• Identify upsell opportunities and provide consultative solutions to maximize account growth.

Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.

• Own new customer onboarding and implementation, including pre-sales technical discovery and carrier integrations.
• Build scalable onboarding processes and tooling to manage 20+ concurrent implementations.
• Partner with Sales to ensure tight handoffs and drive faster time-to-launch and higher activation rates.

ShipScience is transforming the world of shipping intelligence with a platform that empowers ecommerce businesses through automated carrier claims filing, analytics, and carrier optimization. As a profitable logistics-tech company, they are a remote-first team looking for passionate members to shape the future of shipping.

• Troubleshoot complex software issues and escalate to engineering when needed.
• Communicate directly with customers via Zendesk and Zoom to drive resolution.
• Manage ticket severity and ensure SLA compliance while mentoring peers.

Legion Technologies delivers the industry’s most innovative workforce management platform, enabling businesses to maximize labor efficiency and employee engagement simultaneously. Our mission-driven team is remote, collaborative, and fast-paced, with a global presence.

• Responsible for the customer's day-to-day experience of Tintri Support.
• Proactively monitor the health of the customer's install base and ensures timely resolution of escalations.
• Maintain a documented relationship that keeps the account healthy across multi-year contract cycles.

Tintri by DDN provides data management solutions tailored for enterprise workloads. As a subsidiary of DataDirect Networks (DDN), Tintri combines DDN's expertise in high-performance storage with Tintri's focus on analytics, automation, and data protection, striving to maximize uptime, performance, and efficiency.

• Serve as the first point of contact for customers, responding to technical and functional support requests across multiple channels.
• Investigate, prioritize, troubleshoot, and resolve complex technical issues related to APIs, SDKs, and platform integrations.
• Collaborate with engineering teams to escalate and resolve bugs, providing detailed technical context and reproduction steps.

Jobgether is a company that uses an AI-powered matching process to ensure the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They foster a strong focus on autonomy, ownership, and performance-based culture.