Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Serve as the primary implementation lead and operational owner for assigned customer accounts following contract execution.
Coordinate cross-functional teams across Sales, Product, Engineering, Support, and Delivery to ensure successful customer outcomes.
Lead customer onboarding, implementation governance, and operational reviews to drive adoption and retention.
Smile Digital Health provides a FHIR-based data liberation platform that makes it easy for healthcare stakeholders to collect and exchange data. The company ranked #19 on Deloitte's Technology Fast 50 Ranking for 2024 and values respect, inclusion, diversity, and belonging.
Own a portfolio of customers end-to-end, building a deep understanding of their business model, technical environment and commercial goals;
Act as the primary point of contact for operational and technical stakeholders, ensuring their priorities and our platform stay aligned;
Handle straightforward commercial topics directly, and partner with Business specialists on contract negotiations, expansion and C-level relationships.
AMPECO is an innovative company in the electric vehicle charging infrastructure, aiming to make charging easier. Their team is highly motivated, capable, and committed to their mission.
Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.
Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.
Own the technical success of top tier customers as a dedicated technical point of contact, leading handoffs from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing deployments, providing strategic recommendations, and guiding customers on automation best practices.
Manage escalations and operational excellence by overseeing support intake, coordinating cross-functional responses, and turning customer insights into continuous improvement.
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since 2019, we've grown into a diverse team of over 260 across Europe and the US, backed by top investors with a $5.2bn valuation.
Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.
Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.
Manage a structured onboarding process and own the initial experience for new customers, serving as their primary point of contact.
Set clear expectations, define success plans, and manage multiple, concurrent implementation projects to ensure they are completed on-time and align with customer goals.
Become a deep expert in the Barti platform, guiding customers through technical setup, system configuration, and data migration.
Barti is a venture-backed startup building groundbreaking software to transform the eye care industry. They aim to craft exceptional user experiences so eye care providers can focus more on patient care and less on administrative tasks.
Provide responsive technical support to merchants via email, live chat, and phone during AEDT/AEST business hours with US team overlap for handoffs.
Troubleshoot app behavior, Shopify integrations, and third-party tools like Klaviyo, Algolia, Yotpo, and Recharge across the Tapcart stack.
Contribute to Help Center articles, runbooks, macros, and AI workflows to improve self-service and capture merchant feedback for Product and Engineering.
Tapcart is the leading mobile commerce platform for Shopify brands, powering native iOS and Android apps for thousands of merchants from emerging DTC labels to global household names. The team is fully remote across the US and beyond, with a culture that values async-first collaboration and intentional overlap for support coverage.
Own complex post-sale technical relationships, guiding onboarding through adoption and renewal.
Lead technical implementation, including integrations, configuration, and security reviews.
Partner with Customer Success Managers to proactively identify risks and drive expansion opportunities.
1Password is building the foundation for a safe, productive digital future. We ensure every identity is authentic, every application sign-in is secure, and every device is trusted. We are a fast-paced, dynamic environment, with over 180,000 businesses trusting our products.
Provide fast and reliable support to merchant partners, resolving technical and operational issues.
Collaborate cross-functionally with Sales, Client Success, Operations, and Engineering teams.
Build scalable support processes and drive communication about new features and enhancements.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company is a remote-first organization with a focus on people-centric benefits and inclusive culture.
Support product listings across eCommerce channels by launching and maintaining item assortments.
Monitor listing performance and collaborate with cross-functional teams to improve processes.
Drive optimization of item liveliness and support new channel launches.
Spreetail is an ecommerce accelerator that helps brands grow their online sales through marketplace channels. They are a seasonal, remote-first company that values operational efficiency and cross-functional collaboration.
Own end-to-end delivery of multiple data and analytics projects, managing scope, schedule, budget, risks, and dependencies.
Partner with engineering, product, and business stakeholders to define requirements and translate them into clear, executable project plans.
Drive delivery using Agile/Scrum methodologies, tracking progress in Jira and facilitating project rituals.
NBCUniversal is a leading global media and entertainment company that creates and distributes world-class content across film, television, and streaming. We own and operate entertainment and news brands, with a focus on improving communities and promoting an inclusive culture.
Become an expert on Loop’s platform, ecosystem, and integrations.
Provide technical support to Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings.
Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios.
Loop is an ecommerce software company serving over 5,000 of the best brands on Shopify. They power critical parts of the shopping experience ensuring customers confidence in on time arrivals, expected fits, and refunds or exchanges. They value empathy with high standards.
Onboard corporate clients by managing account setup, configuring structures, and ensuring smooth launches.
Act as primary client relationship orchestrator, driving cross-functional collaboration and contract renewals.
Identify upsell opportunities and provide consultative solutions to maximize account growth.
Sharebite is a food ordering platform for companies to feed employees while fighting food insecurity through meal donations. The company has donated over 15 million meals and has been recognized by Inc. Magazine, Fast Company, and Inc 5000.
Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.
Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.
Work with the Podean Listing tool to fill marketplace templates
Fulfill the images requirement for each marketplace using (Salsify and Malibu)
Ensure compliance with platform policies and best practices
Podean is a leading marketplace agency helping brands accelerate growth across various digital commerce platforms. They are an award-winning, fast-growing global agency that values a remote-first culture.
Proactively support agency partners with technical inquiries and marketing strategy via Slack, chat, and email.
Work with Agency Partner Managers to deepen relationships, identify expansion opportunities, and flag risks.
Drive revenue and renewal forecasting, lead agency meetings, and translate customer feedback into product requirements.
Triple Whale is an AI operating system for modern ecommerce that helps brands optimize ad performance, creative, and inventory. Over 60,000 brands like Pressed Juicery, OUAI, and True Classic use its platform to turn complex data into profit-driving actions.
Partner with strategic enterprise customers as a trusted technical advisor, guiding them through their Camunda adoption journey with customized technical adoption plans.
Deliver hands-on technical guidance on platform architecture, AI-enabled automation, LLM orchestration, agent frameworks, and scalable cloud infrastructure.
Proactively remove risks through health checks, escalation management, and cross-functional collaboration with Camunda teams to drive measurable customer outcomes.
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. With over 700 organizations worldwide, including 9 of top 10 US banks, Camunda is a fully remote, global, AI-first organization that has been named to GP Bullhound's Top 100 Next Unicorn list and is Great Place to Work certified.
Own client relationships end-to-end, serving as the primary contact for senior stakeholders and building lasting trust.
Drive marketplace strategy by developing annual brand strategies and identifying growth opportunities.
Execute cross-functional delivery, coordinating with media, retail, creative, and sales teams to ensure high-quality project delivery.
Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. They are a fast-growing global agency with a remote-first culture, focused on delivering measurable business outcomes.
Drive customer activation and expansion by identifying new use cases and building relationships within assigned accounts.
Own a broad book of business, managing pipeline development and quota attainment to drive ARR growth.
Partner with product marketing and internal teams to deliver effective messaging and support new logo prospects.
Temporal is a fast-moving, highly successful company that provides an open-source platform for developers. It is a remote-first company with a growing team that values innovation and collaboration.