Deliver high-quality technical support to customers using Humata technology.
Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs.
Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers.

Requirements:

Bachelor's degree in Information Systems, Computer Science, or equivalent combination of education and experience.
Minimum 3 years experience supporting B2B SaaS products.
Comfortability in JIRA or other similar ticketing systems.

Why Join Humata Health:

Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes.
Remote Flexibility: Enjoy working remotely while being part of a collaborative team.
Competitive Compensation and Comprehensive Benefits, including unlimited PTO and 401k program with employer match.

Humata Health

Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.

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