Customer Support Analyst

What you'll be doing:

• Serve as the first point of contact for end user support requests
• Troubleshoot application access, functionality and configuration issues
• Assist with User Acceptance Testing and contribute to the creation of user guides

What you’ll bring:

• Experience providing Tier 1 helpdesk or technical support for large enterprise applications
• Familiarity with Jira or similar ticketing systems for support management
• Ability to document issues clearly and maintain organized support records

Requirements:

• Applicants must be authorized to work in the United States
• Certain roles may also require U.S. citizenship and the ability to maintain a federal background investigation

Compensation:

• It’s important each employee is compensated competitively and fairly
• Actual offer details are determined by job category, job location, and candidate skill level