Position Summary:

Provides product and technical support to Follett's customers.
Serves as primary liaison between company and customer.
Role is integral to exceeding our customer's expectations.

Position Scope:

Resolves complex customer questions and issues via escalated tickets.
Documents resolution processes for escalated issues.
Creates and updates Knowledge Base articles.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
3-5 years’ experience in a technical support role.
Experience in customer service or client-facing roles.

Work Environment:

This role is remote and only open to candidates currently located in the United States.
It requires a suitable space that provides a private and quiet workplace.
Work hours and schedules may be adjusted as needed.

Follett Software

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.

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