In this role, you will provide technical support to end users on a variety of issues via phone calls, document troubleshooting steps, resolve technical problems, and work with the IT Service Desk and other technical teams.
This position supports the TDY FLIR Surveillance product lines, providing remote and field support on our product line. Responsibilities include technical after-sales support via email, phone, or on-site services; product testing, debugging, and documentation; installing software, configuring systems, and sustaining demo assets; maintaining and updating support database and web support infrastructure; fundamental restoration of technical equipment; coordinating and assisting with customer recommission; and reporting engineering costs and man-hours according to service procedures.
Provide technical support solutions efficiently, including installation, corrective, pre-emptive, and proactive maintenance. Partner with sales, marketing, and other functional areas while adhering to current compliance guidelines to respond to customer needs. Maintain a safe work environment following laboratory safety guidelines and mentor other FSRs.
As a Technical Support Specialist, you will work directly with customers to help solve complex technical and operational questions. This role involves handling escalated customer cases, analyzing issues, training the Frontline Support team, and creating internal documentation. You'll collaborate with developers and product management to resolve issues, suggest product enhancements, and ensure customer satisfaction.
Brightspeed is seeking a Network Technician to handle physical Central Office and field responsibilities. Responsibilities include: supporting switching equipment, maintaining backup generators, installing special circuits within the TIRKS system, monitoring switch alarms, and supporting fiber/copper/transport networks and central office power. Overtime and weekends may be required.
The Technical Support Specialist plays a key role in delivering a seamless support experience by providing tier 2 troubleshooting and issue resolution for clients and applicants. This role focuses on diagnosing technical challenges, improving support processes, and enhancing the efficiency of Certn’s support operations. The Specialist also helps maintain and optimize support systems and workflows.
We're seeking a Desktop Engineer for the 3rd shift (12 am EST to 8 am EST) with experience troubleshooting computer issues and supporting customers via phone, email, and remote access tools. The role involves providing level 1 & 2 support, troubleshooting hardware and software for desktops and laptops, and conducting remote problem solving.