Remote Information technology Jobs · Customer Service

As a Product Deployment Specialist, you will support clinic staff in the optimal use of our web-based electronic medical record (EMR). You will ensure a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes.

• Guide new customers through implementation journey.
• Manage end-to-end onboarding projects.
• Act as a trusted partner to stakeholders.

• Serve as a Tier III escalation point for complex network support issues.
• Troubleshoot and resolve network, endpoint, and device provisioning issues.
• Administer, test, and maintain firmware and software updates to optimize performance.

This role offers a hands-on opportunity to provide expert-level installation and service of advanced home technology systems while delivering exceptional customer experiences. The technician will work independently and collaboratively to ensure homes are smarter, safer, and more connected, while also helping generate new business opportunities through sales and customer engagement. This position combines technical skills, problem-solving, and customer service.

Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software. Advise clients using industry best-practices and recommend opportunities for continuous improvement. Maintain client security standards and confidentiality of information. Clearly document support issues, resolution steps, and newly deployed equipment within RSM’s ticketing system. Effectively communicate with clients via phone, email, and in-person.

The ATM Tech Support Specialist will manage the optimal performance of ATM hardware and software, provide internal and external customer service support to promote customer and end user satisfaction. The role involves performing daily reviews of ATM hardware and software management platform, identifying maintenance needs, and triaging hardware and software issues.

Utilize digital 3D images from Cranial Technologies’ proprietary technology, Digital Surfacing Imaging ® (DSi ® ) to generate reports that are used to document the correction in the baby’s cranial asymmetry. These reports are an important part of DOC Band Therapy™ as they are utilized by our patient’s parents, physicians, and insurance team. Working with a dynamic group of employees who are passionate about the work they do and are dedicated to the babies we treat.

Analyzes and designs clinical workflow and utilizes change management techniques to facilitate process improvement. Supports Radiologist workflow with Dictation integrations for third party dictation and Speech Recognition tools. Actively participates in teaching and training customers via a travel schedule that is consistent with the requirements of the position.

Play a key role in ensuring our Salesforce platform runs smoothly for teams across the company. Serve as the go-to expert for end users, providing support, troubleshooting issues, and implementing enhancements that make Salesforce more efficient, scalable, and user friendly. Partner with Salesforce administrators and developers to keep the platform optimized and continuously improving.

This role is responsible for providing hands-on technical support for internal hardware, software, and network-related issues. You will be the first line of defense for IT support, ensuring smooth operations for a distributed team, maintaining corporate systems, and contributing to a secure, modern workplace infrastructure. The ideal candidate is a strong communicator, problem-solver, and collaborative team partner with a customer-first attitude.