Supervising a team responsible for maintaining OIT Data Center Facilities.
Overseeing tasks such as receiving, placing, installing, removing, maintaining and coordinating equipment related activities and resources.
Cultivating a culture of continuous improvement and exploring opportunities to automate repetitive tasks.
Founded in 1764, Brown is a leading institution for education, discovery, and global intellectual progress. Working at Brown brings an opportunity to contribute to a greater good and supports the pursuit of knowledge and individual growth that defines higher education and enriches their community.
Answer IT support calls and resolve tickets via phone or Teams.
Manage and resolve user tickets received via email.
Troubleshoot system installations and perform upgrades via Azure.
Equus Workforce Solutions provides workforce development services in North America. They focus on development, design, and delivery of demand-driven workforce solutions with a dedicated and passionate team, offering extensive learning opportunities and networking programs.
Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service
Troubleshoot problems to resolution or escalate when necessary, and document incidents within the incident management system
Abercrombie & Fitch is a global, digitally led omnichannel specialty retailer of apparel and accessories. The company operates a family of brands and over 750 stores across North America, Europe, Asia and the Middle East and is committed to putting their people first.
Assist clients and the Implementation team with tasks related to ensuring a smooth implementation process.
Prepare clients and Installation Specialists for installations and for ensuring the successful completion of each assigned project.
Responsible for preparing clients and Installation Specialists for installations and for ensuring the successful completion of each assigned project.
Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life.
Mercer Advisors has worked with families to help them amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. They proudly serve over 31,300 families in more than 90 cities across the U.S. and offer a distinct work environment.
Assist clients with IT systems, hardware, and software issues.
Guide clients remotely through system setup and troubleshooting.
Prioritize customer satisfaction and escalate unresolved issues.
LGI Healthcare Solutions develops technological software for the healthcare network. They specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management. Their solutions support 320,000 healthcare professionals and over 6 million patients.
Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
GovCIO is a team of transformers--people who are passionate about transforming government IT, delivering innovative IT services and solutions.