This position is responsible for enhancing, supporting, and maintaining an application or applications and provides guidance, leadership, and technical supervision to teams of application analysts in their area of expertise. This includes trouble shooting, researching, and solving technically challenging problems involving integrated systems. Provide coaching and mentoring to team members.

The Service Board Analyst will ensure the smooth operation and efficiency of the service boards by effectively prioritizing, qualifying, and advancing tickets while maintaining high standards of client communication and technical support. This job does require occasional outbound calls to clients to retrieve more accurate information.

In this role, you would provide technical support and advice to our customers and help them get the most out of their Microsoft 365 subscriptions by responding to technical advisory and implementation questions regarding M365 tools through chats and phone calls.

The Software Support Lead is responsible for product implementation and providing continuous product support to partners. This role focuses on creating success for partners by utilizing our product solutions to automate and streamline their business processes. In partnership with the Services & Support teams, they will ensure quality dayto-day operations of partner support by facilitating escalations of partner issues and providing high-level product support.

This position is responsible for the technical success of omni-channel support and technical guidance within the Global Support Organization for multiple Mainframe products/ solutions and underlying technologies. Engineers are expected to deliver a superior customer experience using empathy, expertise, value, and speed. The role includes mentoring less-experienced team-members, identifying training needs, and proactively preventing customer issues. It requires strong customer service, communication, and technical leadership skills.

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.

The Project Manager is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues. There will be significant interfacing with sales agents and other staff members.

As an ERP Software Client Services Consultant II, you will be a key member of our Client Services Team, helping customers across the U.S. and Canada gain confidence and proficiency in using QFloors software by blending technical support, consulting, and customer service. You'll assist users in solving problems, provide training, and help ensure they receive long-term value from their QFloors experience.

If you are interested in a position in Technical Support but don't see what you are looking for, please send us your resume. We will keep it on file and reach out when we find a match. The Technical Support function at Tenable is critical to our success as a company.

The Level 2/3 Engineer role is a generalised support role dealing with support request tickets, escalated tickets, and delegated tasks. Key responsibilities include diagnosing and troubleshooting intermediate to complex issues. The role requires excellent problem-solving skills and the ability to handle a high volume of tickets while maintaining quality and efficiency.