Service Desk Specialist - Weekend

The Service Desk Specialist’s role will utilize advanced troubleshooting knowledge to quickly and effectively resolve client computer and account-related issues. This includes receiving new and escalated requests, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help-request tracking tools paired with a broad range of technical experience. This particular role will help to cover our weekend support, working two 12-hour shifts on the Saturday and Sunday (during which the team will also be monitoring alerts), and two 8-hour shifts on Monday and Tuesday. The company believes in taking care of their employees.