Lead the end-to-end configuration of partner integrations by gathering requirements, coordinating with partner IT teams, and partnering closely with the EdSights Implementation Manager.
Own the setup, support, and ongoing maintenance of SFTP-based data imports and exports, ensuring files are formatted correctly, delivered securely, and processed reliably.
Validate incoming partner data for accuracy, completeness, and formatting consistency, and troubleshoot integration failures or data quality issues.
EdSights provides Student Voice Intelligence, engaging students in real-time, AI-powered conversations, uncovering the real drivers of attrition. They partner with 280+ colleges and universities across the country and backed by an $80M investment from JMI Equity and are in a phase of rapid execution and expansion.
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform.
Partner closely with Member Services leadership and operations teams to translate service workflows.
Work with stakeholders to prioritize Zendesk enhancements and operational improvements.
Omada Health inspires and engages people in lifelong health, one step at a time. They have certified as a Great Place to Work, carefully hiring talent and actively seeking diversity, building an inclusive culture where differences are celebrated and leveraged to inform decisions.
Administer and optimize Jira Cloud environments, including configurations and ongoing system enhancements
Design and implement Jira automations to streamline workflows and improve team efficiency
Create and customize Jira projects, including issue types, workflows, permission schemes, and screen configurations
Connection is a company that offers technical staffing solutions. We focus on optimizing Jira environments, supporting project management teams, and building scalable workflows and automations.
Serve as the initial point of contact for end user inquiries, delivering timely, high-quality support via phone, email, and chat to Care Access frontline staff.
Build and maintain strong, trust-based relationships with end users by demonstrating empathy, active listening, and a deep understanding of their day-to-day workflows and challenges.
Translate technical concepts into clear, practical guidance that enables frontline teams to operate efficiently and confidently.
Care Access aims to improve the future of health for everyone. They bring research and health services to communities by using research locations, mobile clinics and clinicians. They are dedicated to ensuring everyone has the opportunity to understand their health, access care, and contribute to progress.
20Four7VA connects offshore independent contractors with clients worldwide, focusing on developed markets. They aim to assist clients in improving business efficiency and enhancing service delivery through task-specific services rendered by qualified contractors.
Serve as the front line of IT support for the Form Health team, helping our remote workforce stay productive, connected, and secure.
Own and triage Form’s IT Help Desk queue, serving as the first point of contact for incoming issues, requests, and support needs.
Contribute to broader Corporate Systems and IT initiatives that strengthen Form Health’s security, compliance, and overall employee experience.
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team.
Daily operations of the MCC, including monitoring live services and managing incident response.
Responsible for customer requests and tickets within committed SLA response times.
Create, refine, and follow policies and procedures for incident management, escalation, and communication.
Rocket Science Group is a co-development game studio specializing in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles. They have teams in Europe and North America and work in partnership with the game industry’s top creators.
Assist building out & maintaining Privia’s athenaOne platform.
Provide remote support to assist with EHR issues.
Document, track and take appropriate actions to close or escalate athenaNet incident related issues in a timely manner.
Privia Health is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.
Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices. They've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide, aiming to unlock sustainable success for aesthetic entrepreneurs.
Operate, configure, and optimize customer-facing chatbots and AI agents.
Translate business processes into structured prompts, decision trees, and automation workflows.
Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging.
Sport Alliance is a market-leading company in the dynamic and fast-growing field of fitness and SaaS. They offer a diverse and inclusive environment with talented colleagues from around the world.