Maintains smooth operation of multi-user computer systems, coordinating with network engineers. Monitors system resources to maintain operating efficiency and performs systems security administration functions, including creating user profiles & accounts. Makes recommendations to purchase hardware/software and coordinates installation/backup recovery. Requires 5-7 years' experience and a BA/BS degree or equivalent.

Enhance organizational efficiency and effectiveness by evaluating and improving business processes through technology solutions. This involves determining operational objectives, analyzing requirements, designing workflows, and maintaining comprehensive system documentation to support ongoing process improvement and cost reduction. Actively support the organization on multiple projects.

The IT Support Representative will provide technical support to franchise owners, Home Office employees, and international franchise partners by troubleshooting issues, scheduling support, coordinating with vendors, and creating documentation to ensure smooth operations and efficient service delivery.

As a Junior Service Desk Specialist, you will triage tickets, troubleshoot technical issues, and document resolutions to support future AI-driven automation. You'll collaborate with a diverse team and contribute to streamlining ticketing systems to improve service delivery and have the flexibility of a fully remote setup.

Ensure customer centricity at the front lines of supporting our users by managing our support desk and communications, troubleshooting technical and non-technical inquiries, and building support documentation and workflow efficiencies. You will drive a proactive technical support function and provide a phenomenal user experience as we continue to scale.