Involve configuring IFS Cloud ERP solutions, analyzing business needs, providing technical support, and conducting user training to optimize supply chain functionality. Listen and understand business requirements and how IFS ERP can enable these. Develop business and functional specifications Support implementations, integrations, and customisations. Facilitate communications throughout the business regarding IFS Provide ongoing support and training to people using IFS ERP Creating IFS documentation and guides.

Involve configuring IFS Cloud ERP solutions, analyzing business needs, providing technical support, and conducting user training to optimize Manufacturing functionality. Develop business and functional specifications Support implementations, integrations, and customisations. Facilitate communications throughout the business regarding IFS Providing ongoing support and training to people using IFS ERP Creating IFS documentation and guides.

Oversees and enhances daily support operations, leading a team of 10+ direct reports, with the opportunity to impact the company's IT support structure. Manages the service desk, ensures efficient support for users across multiple locations, and acts as an escalation point for complex issues.

As a Technical Support Engineer L1 at Twilio, be the first line of defense, responsible for resolving technical issues and providing essential support to users. This role serves as an entry point into the End User Computing Support team, where you will contribute to issue resolution, triage support requests, and ensure high customer satisfaction.

Responsible for all aspects of day-to-day support of the Microsoft Dynamics 365 Finance platform including troubleshooting system issues, managing support requests, assisting the system administrator with system maintenance, integrations maintenance, training, and identifying opportunities to improve platform efficiency.

The T3 Technical Support Specialist is the point of escalation for customers seeking advanced product or technical assistance. This individual is responsible for providing technical support and managing technical escalations from the T1 support team. Responsibilities include providing prompt and accurate assistance to customers by identifying, troubleshooting, and resolving advanced technical issues as well as conducting thorough analysis of customer inquiries to determine the root cause of the problem.