Monitor and triage alerts across security, network, systems, and cloud environments.
Perform initial troubleshooting and document findings clearly.
Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
DYOPATH is dedicated to providing stable, reliable, and secure operations. They are committed to learning, collaboration, and continuous improvement and has a supportive team environment.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Support coordination between DHA Facilities Enterprise stakeholders and the Joint Medical Logistics Functional Development Center (JMLFDC).
Assist with gathering, documenting, and analyzing functional requirements related to DMLSS-FM and LogiCole capabilities.
Support analysis of system performance, user feedback, and operational workflows to identify opportunities for system improvement.
Nakupuna Services provides support to the Defense Health Agency (DHA) Defense Medical Logistics Standard Support (DMLSS) Database Sustainment Specialist (DSS) Support contract. We focus on system development, sustainment, and enhancement activities.
Work with district IT teams to ensure seamless setup and rollout of rostering with ClassDojo.
Review data from districts and ensure it matches the needs and formatting of end customers.
Collaborate with the account team, district IT, and customer support, sharing project status and proposing solutions.
ClassDojo's goal is to give every child on Earth an education they love by building a powerful network for communication. Their flagship app connects K-12 teachers, children, and families globally and is actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of around 200 people.
Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
Promote the effective use and benefits of healthcare systems, leveraging clinical/business knowledge to inform workflow and system design.
Embrace change positively, seek process improvements, and demonstrate innovative thinking, while taking responsibility for actions and adhering to service excellence standards.
SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality.