Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
DYOPATH is dedicated to providing outstanding IT service. They foster a collaborative environment where achievements are celebrated and employees are invested in and supported through certifications and career paths.
Provide client support and issue resolution via E-mail, telephone, and other electronic medium.
Create, manage, and resolve support tickets raised against technical issues within agreed time limits.
Monitor the Cirrus and ICE applications and services, ensuring issues are escalated/resolved
TELUS Agriculture & Consumer Goods delivers data insights and technology solutions that empower and connect producers to their consumers. They aim to improve the quality, safety and sustainability of our food and consumer goods globally. Their team members are enthusiastic, innovative, passionate, and energetic.
Serve as the primary point of contact for tier-1 and tier-2 IT support, resolving issues while maintaining a high standard of customer service.
Support endpoint deployment and device management across macOS and Windows environments using Kandji and Microsoft Intune.
Administer onboarding and offboarding workflows, ensuring proper access setup, device provisioning, and secure deprovisioning.
Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They foster a culture of collaboration, creativity, and continuous learning.
Deliver front‑line support through our IT Helpdesk Jira project.
Support key employee and device lifecycle workflows.
Exposed to IT engineering work by pairing with IAM and Client Platform engineers.
SandboxAQ delivers AI solutions that address some of the world's greatest challenges. They are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties.
Communicate with customers via email, chat, and video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Amplemarket is an AI-powered sales platform helping B2B companies generate more opportunities. They are a fast-growing startup backed by Y Combinator, powering sales teams at companies like Deel, Moveworks, H1, and Vanta.
Handle support tickets and work to resolve client issues within SLA times.
Work with team, Service Delivery Manager, and Team Lead to provide top quality service.
Work on a variety of basic to complex issues requested by end users.
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. They are known for their people-centric culture, amazing benefits and substantial year over year growth, and have been positioned as an employer of choice in the Managed Services space.
Prioritize customer experience while working towards issue resolution.
Quickly diagnose and resolve technical issues assigned to Tier 2 queue.
Assist in documenting customer-specific requirements and custom feature requests.
Inspiren offers a complete and connected ecosystem in senior living. Founded by Michael Wang, Inspiren proves that compassionate care and technology can coexist, bringing peace of mind to residents, families, and staff.
Provide hands-on and remote support for macOS and Windows devices, troubleshooting system performance and software installations.
Manage corporate endpoints using system management tools, ensuring devices meet security and configuration standards.
Log and manage support requests through the organization’s ticketing system, maintaining accurate asset inventory and creating knowledge base articles.
ALO is centered around mindful movement, believing it leads to better living and improves communities. It is a company focused on studio-to-street consciousness, integrating practice from the mat into daily life, with a culture of mindful living.
Support a culture of safety, security, and compliance in all aspects of IT Operations activities.
Support enterprise applications across the Pacvue brands (Okta, Slack Enterprise, M365, Atlassian Suite, GitHub, etc)
Tier 1 triage and resolution of IT application and hardware issues; act as an escalation point to higher tier support as needed, in 24/7 environment
Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. They help the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes.
Working from your remote home office to provide technical support for employees.
Acting as an internal customer advocate keeping them updated in a timely manner.
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA).
Canonical is a leading provider of open source software and operating systems. They are a pioneer of global distributed collaboration with 1100+ colleagues in 75+ countries and very few office based roles, founder led, profitable and growing.
Deliver prompt and courteous support to users facing product or technical issues.
Troubleshoot software and platform-related problems, escalating complex issues as needed.
Maintain up-to-date documentation and improve support workflows to enhance user satisfaction.
Equip is a virtual, evidence-based eating disorder treatment program committed to ensuring everyone can access effective treatment. Founded in 2019, they operate in all 50 states and partner with major health insurance plans, fostering a highly-engaged, passionate, and diverse culture.
Execute IT infrastructure and application support tasks according to documented procedures.
Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents, providing troubleshooting or tier 1 resolution services.
Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible.
Vericast is the financial institution (FI) performance partner, helping banks and credit unions drive growth, improve efficiency, increase engagement, and navigate change through data, technology, and people. Thousands of financial institutions rely on their 150 years of financial services expertise to help them achieve more.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
Ensure timely and accurate resolution of all service desk requests.
DYOPATH is a company that turns everyday work into meaningful impact through its L.O.V.E. philosophy—Living Our Values Every Day. They are recognized for outstanding IT service and have a collaborative, upbeat environment where achievements are celebrated.
Provide technical assistance and support to end users by troubleshooting software issues.
Resolve access problems, and support IT management tools and systems.
Ensure prompt issue resolution, deliver user training, and support cloud-based applications and IT service operations.
SOSi, founded in 1989, is a large private technology and services integrator in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
Directly troubleshoot customer issues and resolve them by implementing attainable solutions
Evaluate and escalate bugs to development as they come to your attention inside the product
Granum is a software company focused on serving landscapers and arborists across North America, providing industry-specific solutions. They bring together software names like LMN, SingleOps, and Greenius into one ecosystem and have a collaborative, innovative, and supportive culture.
Provide exceptional customer service for technical support via phone, e-mail and online requests.
Represent the customer to ensure serviceability and product quality, and track, prioritize, resolve, and incorporate issues into product releases.
Assist customers in the installation and deployment of Keeper’s software products, and track and monitor all support cases to ensure timely resolution and follow-up.
Keeper Security is a cybersecurity software company that protects organizations and people in over 150 countries. They are a pioneer of zero-knowledge and zero-trust security that is built for any IT environment providing an AI-enabled, cloud-native platform that protects users, devices, and infrastructure from cyber attacks.
Manage customer support requests across ticketing systems, live chat, and phone.
Troubleshoot product issues independently and provide clear, friendly communication.
Identify recurring issues and suggest improvements to workflows and documentation.
MoeGo is dedicated to transforming the future of pet care businesses, from groomers to doggie hotels. They provide comprehensive technology solutions that keep businesses operating smoothly so they can focus on healthy pets and happy pet parents.
Monitor incidents to ensure Service Level Agreement are respected.
Document and report unresolved issues to Customers and follow up on them with professionalism.
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. It's a place where people are fearlessly committed, connected, high on integrity, and low on ego.
Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. With an 88% growth rate over the past three years they need strong team members to help them continue to grow!
Provide professional technical support via WhatsApp, Email, and other channels.
Investigate, reproduce, and resolve product-related issues.
Partner with customers to ensure they successfully onboard and fully utilize new features.
Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.