Support Specialist I

About the Role:

• Be a key member of the Customer Support team, helping customers.
• Manage customer inquiries, troubleshoot issues, and ensure customer satisfaction.
• Ideal for someone with SaaS support experience who enjoys problem-solving.

Key Responsibilities:

• Manage customer support requests across channels.
• Provide professional communication tailored to each customer’s needs.
• Collaborate with Engineering, Product, and Customer Success teams.

Minimum Qualifications:

• 1–3+ years of experience in a customer support role.
• Strong troubleshooting and problem-solving skills.
• Customer-first mindset with strong ownership.

Preferred Qualifications:

• Experience supporting B2B SaaS products.
• Experience contributing to documentation or process improvements.
• Exposure to SMB, multi-location, or enterprise customers.