Provide professional technical support via WhatsApp, Email, and other channels, ensuring a deep understanding of the customer's business context.
Act as a bridge between our B2B clients and the Product team, troubleshooting complex workflows and driving product adoption to ensure long-term customer success.

Technical Troubleshooting:

Investigate, reproduce, and resolve product-related issues.
Guide users through complex SaaS workflows and feature configurations.

Product Insights:

Provide weekly reports on customer feedback and common friction points to help shape the Product Roadmap.

Kegmil

Kegmil is revolutionizing the way mission-critical facilities and assets are repaired and maintained via complex systems of people and processes. They are on a mission to empower millions of deskless field service professionals in Southeast Asia with technology and data to supercharge their operational efficiency and service performance.

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