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About the Role:
- First point of contact for customers
- Providing timely, high-quality support
- Resolving common product and usage issues
What You’ll Do:
- Provide frontline support to customers via chat, email, zoom, and phone
- Troubleshoot and resolve common product, configuration, and usage issues
- Escalate complex or unresolved issues to L2/L3 teams with complete context
Technical Skills (Must Have):
- Basic understanding of web-based/SaaS applications
- Comfortable learning new tools and technologies quickly
- Experience using or exposure to ticketing systems
Smartsheet
Smartsheet has helped people and teams achieve for over 20 years. They build tools that empower teams to automate the manual, uncover insights, and scale smarter.