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New Customer Support Specialist Latin America - Remote
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Responsibilities:
- Engage with customers through Zendesk and other channels.
- Perform initial investigation and troubleshooting by reviewing logs.
- Triage confirmed or unresolved issues to Product and Engineering.
Required Skills:
- Experience providing L2 or L3 technical and product support for a B2B SaaS product.
- Demonstrated ability to learn complex products and adjacent domain knowledge.
- Strong written communication skills.
Benefits:
- Robust medical, vision, & dental coverage.
- Meaningful parental leave.
- Generous Work-From-Anywhere & Wellness Benefits.
Vesta
Vesta is building the next-generation system of record to power the multi-trillion mortgage market. They believe that lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. The team values humility, empathy, self-awareness, and action.