$80,000–$120,000/yr
- Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior.
- Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible.
- Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts.