Senior Product Support Specialist
Remote regions
USBenefits
Unlimited PTO
Similar Jobs
See allSr. Solutions Analyst
PointClickCare
US
SaaS
Troubleshooting
Customer Support
CUSTOMER SUPPORT SPECIALIST
Our Client
US
SaaS
B2B
E-commerce
Customer Support Representative
WeTravel
Global
Customer Support
SaaS
Intercom
Customer Support Representative
7shifts
North America
Troubleshooting
Customer Support
Communication
Contract Customer Success Manager, Americas
Customer.io
Americas
Customer Success
Technical Account Management
SaaS
Customer Centric:
- Provide product support to customer queries via email, phone, and chat.
- Partner with client success managers to lead platform overview training sessions.
- Give provider training related to new product functionality for enterprise clients.
Support Execution:
- Troubleshoot and resolve product-related issues reported by customers.
- Diagnose and troubleshoot technical issues related to Force.
- Ensure prompt resolution and customer satisfaction.
Cross-functional Collaboration:
- Collaborate with teams such as product management, engineering, and quality assurance.
- Identify and resolve product defects or enhancements.
- Escalate complex technical issues to internal teams.
Force Therapeutics
Force Therapeutics is reshaping remote therapeutic care with insights from healthcare centers and patient data. They intelligently extend clinicians' reach and engage patients, serving many patients across hundreds of facilities and are validated by studies, seeking dynamic team members to join their growth.