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Position Summary:
- Focus on exceptional customer experience while handling complex technical queries.
- Prioritize daily tasks to resolve customer problems in a timely manner.
- Remain calm while troubleshooting complex system issues with customers.
Skills and Qualifications:
- Understand business processes within a long-term care or medical facility.
- Excellent communication skills to convey complex concepts to various audiences.
- Ability to multi-task, prioritize, and manage customer expectations.
PointClickCare
PointClickCare helps providers deliver exceptional care through its health tech solutions. As a founder-led and privately held company, they empower employees to innovate and shape the future of healthcare, serving over 30,000 provider organizations, reinvesting significantly in R&D and integrating AI tools into daily workflows.