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Responsibilities:
- Troubleshoot and diagnose non-standard and complex technical issues.
- Engage with customers via email, phone, and live chat.
- Triage and escalate bug and problem tickets to Product and Engineering.
Qualifications:
- 3+ years experience in a SaaS technical support role.
- Knowledge of sales and marketing tech stacks.
- Proficient in SQL.
Experience:
- Experience using ticketing systems.
- Strong problem-solving and time-management skills.
- Excellent written and verbal communication skills.
Conversica
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.