Technical Support Specialist

The responsibilities for this role are:

• Handling direct customer inquiries through support channels.
• Conducting live phone and video support sessions for urgent help.
• Managing the technical pipeline by escalating bugs and feature requests.

You might be a fit if you have:

• Outstanding written and verbal communication skills.
• Proven experience ensuring quality in customer requests and bug reporting.
• Demonstrated experience in technical support.

Also, experience in these are helpful:

• Troubleshooting frontend/backend issues and API integrations.
• Hands-on experience supporting third-party integrations.
• Familiarity with modern support platforms like Zendesk.