The Technical Support Engineer will answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out all the way through submitting the PR for the fix. The role involves writing and maintaining internal and external documentation, and designing processes to drive efficiency and collaboration across teams. This role requires someone who enjoys fast-paced startup environments, solving problems, and working cross-functionally.
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Support Vonage to increase impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support and drive revenue. You will support the delivery and ongoing management of these Carrier Services & Engineering functions.
The Manager of Technical Support Engineering will lead the global technical support team. This player-coach role requires a leader who can manage a high-performing team and step in to directly support customers during peak demand. You will be responsible for ensuring Dragos can consistently meet support SLAs, drive timely issue resolution, develop team talent and continuously improve support processes to ensure we deliver outstanding customer outcomes. The role involves leading and managing the global Technical Support Engineering team by providing guidance, mentorship and professional development. Ensure consistent adherence to SLAs, particularly first-response time and resolution metrics and resolving support tickets when the team is at capacity or during high-severity escalations. Partner with Engineering, Product, Customer Success and Field Operations to drive customer issue resolution and advocate for customer needs.
We're seeking an experienced Product Support Specialist to help our customers, big and small, with their use of Further’s platform. A typical day may involve working on a queue of support tickets ranging from general product assistance requests to configuration updates to anything and everything. You'll work closely with product, engineering, and customer success teams on a daily basis.
The Sr. Zendesk Administrator II is the subject matter expert for all Zendesk application support at Aledade and the primary point of contact for all support, maintenance, configuration and enhancement requests. This role involves working with both technical and non-technical resources to design, implement, and support solutions for Aledade users, providing full-lifecycle support, including collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance as required.