Lead a growing Technical Customer Support team as a Senior Manager focused on technical problem-solving. Mentor support engineers, prioritize tasks, plan investigations, and improve processes to reduce food waste. You will manage Tier 1 and 2 support teams and be on point resolving high priority customer incidents.

Brightwheel is seeking an exceptional Senior SysOps Administrator to join the Systems Operations team who will drive go-to-market operations that are scalable, efficient, and data-driven. This role involves system administration for sales operations, revenue operations, and managing stakeholder expectations across multiple projects. The role requires Salesforce Administrator Certification.

As the Systems and Solutions Administrator in the Business Operations team, you will play a central role in equipping internal teams with the tooling that enables them to deliver the highest quality solutions to customers, serving effectively as a subject matter expert for a variety of SAAS systems used throughout all divisions of the company.

The Sr. Zendesk Administrator serves as the subject matter expert for all Zendesk application support. They are the primary point of contact for all support, maintenance, configuration and enhancement requests, working with technical and non-technical resources to design, implement, and support solutions for Aledade users, providing full-lifecycle support.

The support engineer at Netomi will be a Subject Matter Expert on Netomi’s offerings from Product, Technical and Business perspectives. The person will develop in-depth knowledge of the Product Offering, work in a customer-facing mode and be able to manage multiple projects at a time.

Provide world-class hardware and software support to customers as part of the Tier 2 support team within the Global Technical Support organization. Resolve complex customer problems, improve support across all teams, and collaborate with support engineers in multiple locations to troubleshoot complex issues. Manage tickets, build knowledge base articles, and provide product feedback to Engineering and PM teams.

In this dynamic role, you will be responsible for enhancing our global customer experience and supporting strategic initiatives that drive growth, efficiency, and effectiveness across GoFundMe’s operations teams. Coordinate with the Operations Strategy team and experts within each Operations team to intake, plan, and execute change requests to customer-facing Zendesk instance. Serve as a trusted partner for embedded Zendesk experts across operational teams, responding to, triaging, and prioritizing requests and bug alerts from key stakeholders.