Job Description
We are seeking a motivated Applications Administrator to join our Enterprise Applications team, focusing on the administration and optimization of Customer Experience (CX) tools. You’ll work with business partners to implement automation, user adjustments, basic configuration updates, and issue troubleshooting key software in the stack.
This role will be focused on our support ticketing platform initially along with the supporting infrastructure of software but has ample opportunity to expand to the full tech stack in the CX Organization.
Perform system configuration and administration tasks, including user management, workflow tweaks, field/form adjustments, and application updates. Provide general troubleshooting for incidents and issues and escalating issues to 3rd party support or senior members where applicable. Maintain accurate documentation related to the configuration, troubleshooting, and operational procedures for the support ticketing platform.
About Outreach
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility.