The Rental Billing team within Enterprise Mobility's IT Division has an opportunity for an IT Senior Manager to join the team! As part of the Rental Billing team, the IT Senior Manager will lead teams focused on Quality Assurance testing, Test Automation implementation throughout our solutions, and leading our application development team that supports Bill Delivery, Commissions, and Franchise Partners.

Support the Department of Veterans Affairs (VA) as a Release Manager, playing a critical role in delivering high-quality, secure, and scalable IT solutions to VA stakeholders, supporting the program’s goals of streamlining systems and enhancing service delivery. Oversee the planning, coordination, and execution of software releases, manage Agile Release Trains and ensure adherence to VA’s CI/CD practices.

This role focuses on internal IT requests from colleagues, participating in IT projects in collaboration with teams globally, as Ideals scales. The Service Desk Specialist will provide remote technical support, maintain service health, manage cloud server lifecycle, administer cloud services, and handle hardware-related tasks.

Provide first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve a wide range of IT problems, utilizing a ticketing system like Jira (ITSM). Continuously seek opportunities to improve IT processes and procedures and coordinate with external vendors to ensure timely maintenance and support of IT systems.

As a Senior Incident Manager, you’ll be at the heart of keeping our cloud operations running smoothly, ensuring incidents are resolved swiftly and effectively. This role is all about bringing calm to the chaos—leading critical incident response, driving root cause analysis, and proactively improving processes to enhance product stability.

This volunteer role optimizes technology platforms like Slack and Jira to improve the work experience of volunteers, reporting to the Agile technology lead and involving investigation, administration, and support. Responsibilities include exploring add-ons, contributing to administration, developing training modules, and holding information sessions.

Focusing on major incident, process, program, and release management. Creating, communicating, and executing incident response strategy and acting for individual incidents, closely partnering with Engineering, Technical Support, and Customer Success to drive resolution and improve tools and processes. Leading the weekly release process as part of a release management team.

As the Systems and Solutions Administrator in the Business Operations team, you will play a central role in equipping internal teams with the tooling that enables them to deliver the highest quality solutions to customers, serving effectively as a subject matter expert for a variety of SAAS systems used throughout all divisions of the company.

Provide fast and reliable support and service for our internal teams based in Vancouver, Toronto, Berlin, and remotely. You will be responsible for providing technical support to our internal teams. You will demonstrate strong communication skills, service excellence, and the ability to troubleshoot technical problems quickly and effectively.

As a Senior Systems Engineer (IT) at Valimail, you will own the Build side of our IT team, focusing on creating, designing, and maintaining clean, scalable, and secure systems. You'll work with our core systems, including macOS, Kandji, Okta, Okta Workflows, Jira, Slack, Zoom, ChatGPT, and Google Workspace to implement systems that are precise, resilient, and aligned with our values.