Provide second-level technical support to customers via multiple channels, troubleshooting complex software and hardware issues.
Collaborate with first-level and third-level teams to ensure smooth escalations and document all interactions in ticketing systems.
Identify recurring issues and proactively suggest product or process improvements to enhance customer experience.
PAR Technology is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a global presence and a 'Better Together' ethos, the company fosters a collaborative and innovative culture.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Lead the localized adaptation and system integration of our Global MVNO Core to meet specific local market requirements.
Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements.
Manage the technical-regulatory checklist for various countries, ensuring dependencies and risks are captured for development sprints.
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. With a team of 400+ people across 60+ countries, we are fully remote by design and value trust, ownership, and freedom.
Ensure thorough understanding of client technical requirements to configure platform requirements for new client implementations.
Test product functionality and execute configuration of platform requirements in accordance with project timelines.
Triage and resolve technical issues during testing or post-implementation to ensure client satisfaction.
Cohere Health provides a clinical intelligence platform that streamlines payer-provider decision-making across the care continuum. The company is backed by leading investors and has been recognized as a top LinkedIn Startup for 2023 and 2024, fostering a supportive, growth-oriented environment.
Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Partner with project leads to coordinate a website migration from Sitecore to WordPress.
Serve as the coordination point between stakeholders and the external development team.
Participate in meetings, track decisions, and translate feedback into actionable tickets.
Orchestra is a strategic communications and marketing company built for today's complex world. The company brings together 700+ people with experience across consumer, technology, nonprofit, real estate, and more.
Lead the technical program management and execution of high-impact strategic initiatives across internal business tools.
Bridge the gap between business strategy, system logic, and technical design with deep systems analysis.
Drive large-scale technical programs, including post-merger integrations, from discovery to launch.
Wiz is redefining security for the AI era by enabling teams to secure cloud and AI applications through a unified platform. As one of the fastest-growing startups, trusted by over 65% of the Fortune 100 and powered by Google, Wiz fosters a culture of world-class talent and innovation.
Establish documentation standards and governance for ERP and Enterprise Systems across the organization.
Work closely with Business Owners, ERP Consultants, and Delivery teams to ensure critical knowledge is captured and accessible.
Drive a documentation culture where knowledge is treated as a strategic asset.
Redcare Pharmacy is Europe's No.1 e-pharmacy, providing online pharmacy services. The company fosters a healthy collaborative work environment where employees feel valued and inspired.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into functional requirements.
Lead requirement discovery workshops with local MNOs, regulators, and internal teams to define scope and implementation approach.
Manage technical-regulatory checklists for multiple countries, ensuring dependencies are captured and risks are escalated proactively.
Airalo is the world's first eSIM store, helping travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, with a culture built on trust, ownership, and freedom.