Remote Information technology Jobs • Confluence

The Staff Systems Engineer position will be responsible for specification consultation, configuration, and testing of Blackhawk Network payment processing services for internal customers and external Blackhawk Network partners. You will interact with internal and external clients to support specification integration, troubleshoot and resolve integration issues, and work directly with other engineers, managers, and QA engineers.

This position supports onboarding of users into applications through account creation, permissions management, and initial troubleshooting, providing first-line helpdesk support via email, phone, and ticketing systems. You will review and assist in maintaining user documentation for applications, identify, document, and escalate bugs or recurring issues, and maintain knowledge entries in IKM tools.