Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter.
Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization to help leadership understand current-state usage and opportunities for improvement.
Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey. It requires a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit.
Providing customer service through responding to issues and keeping them informed.
Owning assigned issues/incidents through the ticket lifecycle management.
Creating, maintaining, and curating incident documentation for customer and team benefit.
The Adaptavist Group combines teamwork, technology, and processes, helping businesses be better. They deliver enterprise software and tailored solutions across technology ecosystems; they are experts at change and operate globally.
Configure and maintain JIRA workflows, projects, and issue tracking systems.
Manage and optimize JIRA configurations to meet business and technical requirements.
Integrate JIRA with GitLab, Confluence, and other DevOps tools.
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.