Providing 1st level support and resolution to Managed Services customers.
Providing 1st line support and incident management to resolve issues or escalate.
Playing a critical part in providing excellent service to customers.

What you'll be doing:

Creating issue ticket and initial triage to identify problem issue/area.
Applying problem-solving analysis and techniques to resolve issues.
Escalating to senior team members or external vendors when an incident becomes blocked.

What we're looking for:

German & English proficient.
Proficiency in Jira and Service Now.
Excellent organisational, prioritisation and interpersonal skills.

The Adaptavist Group

The Adaptavist Group combines teamwork, technology, and processes, helping businesses be better. They deliver enterprise software and tailored solutions across technology ecosystems; they are experts at change and operate globally.

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