Similar Jobs
See allCustomer Support Representative Latin America
Civitas Learning
Latin America
SQL
AWS
JIRA
New Customer Support Specialist Latin America - Remote
Donorbox
Latin America
Zendesk
Analytical
Problem-solving
Senior Operations Lead - Customer Experience and Execution (Remote)
Breezy
Latin America
SOP
QA
Training
TELECOM TIER 1 SUPPORT - El Salvador (Remote)
AireSpring
Central America
WAN
LAN
SD-WAN
Contract Customer Success Manager, Americas
Customer.io
Americas
Customer Success
Technical Account Management
SaaS
Key Responsibilities:
- Ensure accurate ticket logging, tracking, and resolution.
- Act as a technical support point for junior L1 engineers.
- Contribute to documentation and troubleshooting guides.
Requirements:
- Must have 3+ years of experience in Customer Support, Service Desk, or Technical Support roles.
- Must have strong experience handling P1/P2 incidents in a ticket-based environment.
- Must be fluent in English (Spanish is a plus, if applicable).
Coderoad
Coderoad is a software development company that provides end-to-end software development services. They offer opportunities to work on exciting, real-world projects in a supportive environment, including staff augmentation and dedicated IT teams.