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Responsibilities:

  • Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.
  • Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues.
  • Engage and troubleshoot with vendors on hardware and software related issues.

Qualifications:

  • Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-related experience.
  • 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues).
  • Strong knowledge of WAN technologies.

Required skills:

  • Working knowledge of Cisco, Juniper, and Adtran routers.
  • Prior experience working with CLECs (Verizon, AT&T, CenturyLink, etc.)
  • Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).

AireSpring

AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security, known for its exceptional service and support. They have over 22,000 enterprise locations worldwide and are dedicated to helping clients connect and communicate easily.

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