Lead the day-to-day operations, ensuring 24/7 availability and on-call coverage.
Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents.
Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response.
Twilio is shaping the future of communications from homes, delivering solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a strong remote-first culture of connection and global inclusion.
Provide high-quality technical service and earn customer trust.
Deliver actionable product suggestions to the engineering team.
Strengthen the team through clear documentation and peer training.
Meter is redefining the future of enterprise networking. They build and deploy networks at scale for ambitious companies and enduring institutions like Bridgewater, Lyft, and Reddit.
Monitor systems and platforms for alerts and performance issues.
Troubleshoot network, server, and infrastructure issues.
Perform patch management and firmware updates.
The company offers network operations center (NOC) engineering services. They provide a collaborative and respectful team culture with continuous training and professional development opportunities.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.
Take end-to-end ownership of customer issues and lead complex troubleshooting efforts.
Contribute to product and service improvements and collaborate across teams.
Streamline support processes, reduce resolution times, and foster a diverse environment.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. We appreciate your interest and wish you the best in your job search.
Provide first-level help desk support through service ticket systems
Monitor and escalate technical issues as needed
Communicate clearly and effectively with internal teams to resolve problems
Solvo Global is an innovative company with a great culture. They are looking for proactive and communicative individuals eager to learn and grow professionally through hands-on experience.
Receive and respond to inbound incident requests from clients and external users via phone, email, or ticketing system.
Perform advanced troubleshooting of desktop, network, and application incidents—including connectivity, VPN, VLAN, and access issues.
Maintain detailed documentation and progress notes on all support tickets and client communications.
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. They are building a team of professionals who care deeply about quality, ownership, and continuous improvement.
Design, build and maintain APIs, services, and systems across Telnyx’s Wireless stack
Debug production issues across services and multiple levels of the stack.
Improve engineering standards, tooling, and processes.
Telnyx is building the future of global connectivity. They are a financially stable and profitable company that invests in pioneering technologies and fosters an environment of continuous learning and growth for their team.
Collaborate with other teams to ensure seamless integration of UCaaS services with clients’ existing IT environments.
Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms.
Ensure the UCaaS service delivery aligns with customer requirements, business objectives, and best practices.
Founded in 2001, AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level. The company has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
Become a Subject Matter Expert on all Turnitin Assessment Products and services.
Turnitin is a recognized innovator in the global education space, partnering with educational institutions to promote honesty, consistency, and fairness across subjects. They are a global organization with team members in over 35 countries, including the United States, Mexico, and the United Kingdom.
Act as the first point of contact for users submitting tickets, sending emails, or calling via VOIP/phone.
Perform initial troubleshooting using standardized runbooks and guided questions to resolve common Level 1 issues.
Update and maintain clear documentation and knowledge base articles to improve runbooks and standard operating procedures.
Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. They help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.
Provide front line, first level, technical assistance for consumers supporting client specific high speed internet services delivering an exceptional customer experience.
Resolve technical problems within a fast paced, customer facing environment, including internet connectivity and performance troubleshooting.
Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They help the world’s best brands streamline their business in meaningful and sustainable ways with over 500,000 employees speaking more than 300 languages.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io is a company that helps its customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Their mission is to enable everyone to contribute to and co-create the software that powers our world; as a high-performance culture, GitLab is driven by their values and continuous knowledge exchange, enabling their team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Monitor network performance and system alerts using various monitoring tools.
Respond to network incidents and outages, providing timely resolution to minimize downtime.
Perform routine network maintenance and updates to ensure system reliability and security.
HIKINEX is seeking a skilled and motivated NOC Technician to join their team. They are responsible for monitoring and maintaining clients' network infrastructure, ensuring optimal performance and uptime.
Deliver technical and industry thought leadership to customer’s decision makers.
Architect compelling solutions using Torq’s workflows based on customer needs.
Maintain a deep understanding of the Torq solution and product roadmap.
Torq is a cybersecurity company with agentic AI security solutions. They are experiencing rapid growth with $70M in Series C funding, 200% employee growth, and 300% revenue growth in 2024 and have been recognized as one of Forbes’ Best Startup Employers in America.
Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
Translate customer requirements into scalable, high-performing LiveAction architectures.
Diagnose and resolve complex deployment, configuration, and performance issues.
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .
Provide onsite technical support for hardware, software, and network issues for our Mexico peers.
Manage onboarding and offboarding of IT equipment, ensuring smooth transitions for new hires and departing employees.
Install, configure, and maintain desktops, laptops, printers, peripherals, and audiovisual equipment.
Vonage is a global cloud communications leader. They help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through fully programmable-based unified communications, contact center solutions, and communications APIs.
Manage, support and service assigned set of accounts with focus on customer retention, providing daily customer support interactions with the Managed Services Engineers and Consultants.
Identify ways to increase customer satisfaction and increase value-add for customers.
Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.