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• Responsible for end-to-end ownership of customer issues.
• Collaborate with various teams to ensure customer satisfaction.
• Drive innovation within support workflows to reduce manual effort.

Jobgether is an AI-powered platform that connects job seekers with companies. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.

Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications and contact center solutions.

Seeking an experienced SBC Implementation Engineer with strong hands-on experience with Ribbon SBC platforms to deploy, configure, and support solutions. Integrate SBCs with Microsoft Teams, Cisco Webex, and PSTN carriers. The role involves maintaining documentation, providing training, and supporting audits.

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.

• Lead the end-to-end deployment of Cisco Webex Dedicated Instance (DI) solutions, including planning, design, configuration, integration, testing, and go-live.
• Configure Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, IM & Presence, and other collaboration applications within the Webex DI environment.
• Troubleshoot and resolve complex issues related to Webex DI deployment, security, and integrations.

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.

Collaborate with other teams to ensure seamless integration of UCaaS services. Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security.

• Troubleshoot complex technical issues using SQL queries and external resources.
• Serve as the primary escalation point for Tier 1 support staff.
• Analyze ticket trends and propose long-term solutions to prevent repeat issues.

Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.

Ensures the overall operability of the NiCE voice network. Responsible for ensuring that the voice & VoIP infrastructure is functioning properly and reliably. Troubleshooting, maintenance, and growth of the voice network.

NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.