Source Job

Ensures the overall operability of the NiCE voice network. Responsible for ensuring that the voice & VoIP infrastructure is functioning properly and reliably. Troubleshooting, maintenance, and growth of the voice network.

NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

Collaborate with other teams to ensure seamless integration of UCaaS services. Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security.

• Lead the day-to-day operations, ensuring 24/7 availability and on-call coverage.
• Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents.
• Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response.

Twilio is shaping the future of communications from homes, delivering solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a strong remote-first culture of connection and global inclusion.

• Administer and support secure access and zero-trust platforms.
• Troubleshoot connectivity and performance issues, escalating to vendor support as required.
• Provide Tier-2 escalation support for Windows, macOS, SaaS, and network incidents.

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements.

Seeking an experienced SBC Implementation Engineer with strong hands-on experience with Ribbon SBC platforms to deploy, configure, and support solutions. Integrate SBCs with Microsoft Teams, Cisco Webex, and PSTN carriers. The role involves maintaining documentation, providing training, and supporting audits.

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.

This role encompasses engineering, supporting, and managing Tala's global telephony environment in a highly available and scalable manner. Daily responsibilities include maintaining high quality and availability for all voice systems, supporting architecture tasks. You will collaborate with Operations and Shared Services to strategize and implement a unified communications platform.

Tala is a global financial infrastructure company on a mission to unleash the economic power of the global majority.

Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.

Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.

• Lead a team of engineers focused on cloud platform services.
• Oversee development of API Gateway and Swagger/OpenAPI specifications.
• Manage AWS services including IAM, EC2, EFS, S3, Lambda, SNS, SQS, Kinesis, and EMR Studio.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Manage a team of 4-6 Operations Engineers to iterate on Infrastructure as Code and developer operations/tooling.
• Automate software artifact building and delivery, write Infrastructure as Code, and develop monitors/alerts for customer issue responsiveness.
• Collaborate with cross-functional teams including support and customer success, providing progress updates to senior management.

GovWorx is a mission-driven technology company dedicated to supporting public safety agencies through responsible AI solutions.

• Lead engineering teams responsible for Edge Traffic Infrastructure, ensuring networking architecture remains resilient.
• Define and deliver a vision, strategy, and roadmap for system ingress and egress points, tying it to business impact.
• Collaborate with infrastructure, security, and engineering teams to build robust networking solutions.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Lead the engineering team that powers all customer communications email, SMS, and push notifications.
• Design and write code in .NET, and lead a small team to build reliable, compliant, and scalable messaging services.
• Partner closely with Marketing, Product, Compliance to deliver the right message, on the right channel, at the right time.

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions and an almost 20+ year old FinTech company.

• Responsible for custom architectural design, implementation, monitoring, and maintenance for production application environments.
• Work with the Principal Software Engineer on technical architecture and design based on customer product requirements.
• Hands-on commissioning, configuration, administration, documentation, and support for all on-prem & cloud (AWS) environments.

NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming, theme parks, and consumer experiences. They own leading entertainment and news brands and are a subsidiary of Comcast Corporation, committed to improving communities and fostering an inclusive culture.

• Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
• Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
• Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.

VGS is the world's leader in payment tokenization, empowering clients and partners by tokenizing sensitive payment data and limiting compliance scope. They embed a universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks and more. While the job posting doesn't specify size, they appear to have a culture that values transparency, collaboration, grit, and humility.

• Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
• Provide incident response, troubleshoot production issues, and perform root cause analysis.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Lead the end-to-end deployment of Cisco Webex Dedicated Instance (DI) solutions, including planning, design, configuration, integration, testing, and go-live.
• Configure Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, IM & Presence, and other collaboration applications within the Webex DI environment.
• Troubleshoot and resolve complex issues related to Webex DI deployment, security, and integrations.

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.

Lead a full-stack team building intelligent emergency technology. Own the end-to-end delivery of new products and features. Guide architectural decisions and mentor engineers.

RapidSOS is an intelligent safety platform that harnesses artificial and human intelligence to fuse life-saving data and delivers it to public safety agencies.