This role encompasses engineering, supporting, and managing Tala's global telephony environment in a highly available and scalable manner. Daily responsibilities include maintaining high quality and availability for all voice systems, supporting architecture tasks. You will collaborate with Operations and Shared Services to strategize and implement a unified communications platform.
Collaborate with other teams to ensure seamless integration of UCaaS services. Oversee the configuration, deployment, and troubleshooting of UCaaS systems based on Alianza Metaswitch platforms. Establish and monitor key performance metrics for UCaaS service delivery and improve service quality.
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security.
Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications and contact center solutions.
Lead the day-to-day operations, ensuring 24/7 availability and on-call coverage.
Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents.
Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response.
Twilio is shaping the future of communications from homes, delivering solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a strong remote-first culture of connection and global inclusion.
Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.
Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.
Ensures the overall operability of the NiCE voice network. Responsible for ensuring that the voice & VoIP infrastructure is functioning properly and reliably. Troubleshooting, maintenance, and growth of the voice network.
NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
Seeking an experienced SBC Implementation Engineer with strong hands-on experience with Ribbon SBC platforms to deploy, configure, and support solutions. Integrate SBCs with Microsoft Teams, Cisco Webex, and PSTN carriers. The role involves maintaining documentation, providing training, and supporting audits.
We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients.