Job Description
Telephony System Management:
- Collaborate with the Shared Services team globally in administration.
- Maintenance and optimization of Five9 dialer platform(s).
- User management, campaign configuration, performance monitoring, and troubleshooting.
Infrastructure Management:
- Manage and maintain our SIP trunking infrastructure globally.
- Ensure call quality, capacity, and cost-effectiveness.
- Negotiate with SIP providers and optimize routing strategies.
Global Telephony Support:
- Provide Tier 2/3 support for all telephony-related issues globally.
- Work closely with the Shared services and other teams to resolve problems.
- Proactively monitor the performance of all telephony systems globally.
About Tala
Tala is a global financial infrastructure company on a mission to unleash the economic power of the global majority.