Remote Information technology Jobs · Latin America

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering. Tackle complex technical challenges and refine escalation processes. Collaborate with global teams to deliver exceptional support and ensure customer satisfaction.

• Design system architectures for scalability, security, and performance.
• Collaborate with product and engineering teams to define technical requirements.
• Guide engineering teams on best practices and provide technical mentorship.

Lead cloud migration initiatives and infrastructure optimization projects on AWS. Provide architecture guidance to ensure solutions are secure, scalable, cost-effective, and highly available. Collaborate with client executives and engineering teams to align technology with business objectives.

The Customer Outcomes Senior Technical Consultant configures the ServiceNow Platform based on leading practices to provide solutions. Participate in workshops to assess current processes and establish future-state processes. Advise customers on using ServiceNow Platform capabilities to improve their business processes.

As an Associate Help Desk Support Specialist, you’ll be the first point of contact for resolving technical issues, managing user access, and setting up hardware and software. You’ll support employee onboarding, maintain support documentation, and help ensure smooth day-to-day operations. This is a great role for someone eager to learn and deliver excellent service in a fast-paced environment.

The IT Support Manager is responsible for overseeing and operating the full lifecycle of internal technology used by EFY employees, ensuring stability, security, cost efficiency, and operational excellence. This includes device management (Mac & Windows), SaaS licensing, hardware operations, internal systems, and delivering fast, reliable and high-quality support in a remote-first organization.

Looking for a skilled individual to join our rapidly growing team at Bluelight Consulting. This position is ideal for someone who thrives in a fast-paced, dynamic environment where everyone's opinions and efforts are valued and appreciated. You will have the opportunity to contribute to challenging and meaningful projects, developing high-quality applications that stand out in the market.

The right candidate is someone who has deep expertise in cloud architecture and is passionate about working with our customers, partners, and colleagues to drive innovation forward. You will be a mission control specialist, guiding Cayliens and Customers alike through Agile ceremonies like stand-ups, retrospectives, and more. You will translate customer requirements and into a workable backlog of tickets for engineers.

Looking for a Technical Operations Head to develop and implement robust monitoring systems to identify potential failures, manage incident responses, maintain documentation, provide problem-solving support, and oversee technical customer support agents. Responsibilities include roadmap planning and ensuring system reliability.

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.