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Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements.
Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.
Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications and contact center solutions.
Ensures the overall operability of the NiCE voice network. Responsible for ensuring that the voice & VoIP infrastructure is functioning properly and reliably. Troubleshooting, maintenance, and growth of the voice network.
NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.