Job Description
Lead Voice infrastructure projects, serving as the Subject Matter Expert. Act as the lead Voice/Telephony resource for Sales, Operations, Product, and other teams.
Design, review, analyze, evaluate, upgrade, expand, troubleshoot, support, and maintain the voice network.
Perform routine maintenance of voice network infrastructure and collaborate with other teams to resolve escalated issues.
Configure Ribbon Communications and AudioCodes telephony systems and SBCs, and plan and implement disaster recovery strategies.
Monitors and responds to network troubles, outages, and events. Must be able to support a flexible schedule and on-call services.
About NiCE
NICE Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.