Source Job

Support a global initiative to enhance the operational excellence of an AWS Connect Contact Center. Create standardized documentation, playbooks, and process flows. Analyze ServiceNow incidents to extract knowledge for documentation.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Design, develop, and maintain Amazon Connect contact flows, leveraging AWS services such as DynamoDB, Lambda, and Lex Bots.
• Implement and configure call routing systems, including routing profiles, queues, callbacks, emergency messaging, holiday routing, and dynamic messaging.
• Collaborate with onshore/offshore developers and business stakeholders to deliver high-quality solutions tailored to the business needs.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation. They are a values-driven organization with a culture of relentless performance and over 1000 full-time professionals across 25 countries.

• Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Miratech has coverage across 5 continents and operates in 25 countries around the world employing nearly 1000 full-time professionals and prides itself on a values-driven organization and a culture of relentless performance.

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation.
• Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
• Translate high-level business goals into actionable user stories for development or implementation teams.

NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.

We are seeking an Amazon Connect Engineer with expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The role involves designing, developing, and optimizing contact center workflows and integrating decision services. The candidate will ensure seamless end-to-end delivery.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation.

Lead the design, implementation, and maintenance of Genesys contact center solutions. Manage telecommunications infrastructure and ensure high availability of voice services. Troubleshoot complex technical issues and implement effective solutions.

Sidecar Health is redefining health insurance, with a mission to make excellent healthcare affordable and attainable for everyone.

• Architect and maintain scalable, reliable infrastructure: Design and optimize infrastructure for high availability, fault tolerance, and performance across distributed systems.
• Lead incident management and root cause analysis: Own incident response processes, ensure swift resolution of issues, and drive post-incident improvements to prevent recurrences.
• Service monitoring and automation: Build and maintain automated monitoring, alerting, and healing systems that improve system health, reduce manual intervention, and minimize downtime.

VGS is the world's leader in payment tokenization, empowering clients and partners by tokenizing sensitive payment data and limiting compliance scope. They embed a universal token vault into their technology stack to manage the complexities of payment data tokenization across processors and networks and more. While the job posting doesn't specify size, they appear to have a culture that values transparency, collaboration, grit, and humility.

Run the production environment by monitoring availability and taking a holistic view of system health. Build software and systems to manage platform infrastructure and applications. Improve reliability, quality, and time-to-market of our suite of software solutions.

NICE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

Design, implement, monitor and maintain Sysdig's Infrastructure at scale on different clouds and on-prem. Collaborate with development teams to improve system reliability, performance, and scalability. Participate in on-call rotation, respond to incidents, conduct root cause analyses, and implement preventive measures.

Sysdig helps organizations secure innovation in the cloud with runtime insights, open innovation, and agentic AI, trusted by over 60% of the Fortune 500.

• Designs, implements, and continuously improves observability strategies across services.
• Focuses on understanding system behavior in production, identifying failure modes, performance bottlenecks, and reliability risks.
• Evolves and maintains shared AWS CDK and CDK8s constructs, with emphasis on observability, autoscaling, and operational safeguards.

Truelogic is a leading provider of nearshore staff augmentation services. They have a team of 600+ highly skilled tech professionals based in Latin America, partnering with U.S. companies on impactful projects and valuing expertise and aspirations.

We are seeking an experienced AWS Architect for designing and optimizing digital contact center solutions by using Amazon Connect and modern GenAI technologies. The ideal candidate will be responsible for lead architecture initiatives and integrating enterprise systems. The role involves delivering intelligent customer and agent experiences through automation, LLMs, and real-time data workflows.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation to support digital transformation for some of the world’s largest enterprises.

• Ensure customer success in building and launching Amazon Connect solutions.
• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services.

NeuraFlash, part of Accenture, is redefining the future of business through the power of AI and groundbreaking technologies like Agentforce.

• Design, scale, and operate resilient, cloud-native infrastructure in AWS with an emphasis on EKS, IAM, RBAC, and modern security-first practices.
• Build and optimize CI/CD pipelines with GitHub Actions and GitHub Advanced Security enabling velocity without compromising safety.
• Own observability across the stack using Datadog (metrics, logging, alerting, and tracing).

DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. They are committed to creating an inclusive workplace where diversity drives innovation and belonging strengthens collaboration, enabling everyone to thrive.

• Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
• Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.

Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.

• Responsible for custom architectural design, implementation, monitoring, and maintenance for production application environments.
• Work with the Principal Software Engineer on technical architecture and design based on customer product requirements.
• Hands-on commissioning, configuration, administration, documentation, and support for all on-prem & cloud (AWS) environments.

NBCUniversal is one of the world's leading media and entertainment companies creating world-class content across film, television, streaming, theme parks, and consumer experiences. They own leading entertainment and news brands and are a subsidiary of Comcast Corporation, committed to improving communities and fostering an inclusive culture.

• Serve as the primary escalation point for L1/L2 support on high-impact production issues.
• Analyze and resolve problems across endpoints (Windows, macOS, mobile devices), networking, cloud services, and critical enterprise applications.
• Perform detailed root cause analysis and develop preventative actions.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants, offering best-in-class capabilities and shopper experiences. Backed by leading investors and headquartered in Chicago, it is one of the fastest-growing tech companies.

• Provides Tier 1 and Tier 2 application and infrastructure support for the VA Lighthouse program.
• Analyzes system and pipeline logs, escalates issues, and ensures high availability of services.
• Collaborates with engineering teams to support CI/CD processes and system operations.

VetsEZ is an equal opportunity employer.

As an L2 Software Support Engineer, you will be a cornerstone of the support organization, ensuring our customers receive expert-level service for a mission-critical data security product. This role is focused on advanced troubleshooting, incident response, and problem management. This role is ideal for a technical problem-solver who thrives on diagnosing and resolving complex issues across cloud infrastructure, networking, and data systems.

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers.

Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.

Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications and contact center solutions.

Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.

Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.