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Open Positions
Build and own the cost-to-serve model for third-party fulfillment network operations. Serve as validation gate on partner agreements, ensuring economic viability and enforceability. Design and own partner performance reporting and shadow P&L analysis.
SQL
Financial Modeling
Data Analysis
Contract Interpretation
Cost Modeling
Act as a primary B2B point of contact for Merchant Success teams, communicating priorities and resolving issues. Coordinate shipments with operations and carriers, manage purchase order trackers, and arrange dock appointments. Ensure product safety, quality, and traceability by following SOPs and contributing to a culture of continuous improvement.
Customer Success
Operations
Logistics
Communication
Inventory Management
Work with internal stakeholders and team leads to continuously improve the merchant experience. Analyze merchant supply chain performance and advise proactive countermeasures. Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
Sales
Account Management
Conflict Resolution
Microsoft Office
Coordinate merchant purchase order trackers and shipments across fulfillment centers. Manage BOLs, packing slips, labels, and dock appointments for retail compliance. Escalate issues and collaborate with teams to drive operational excellence.
Excel
Communication
Coordination
Multitasking
Logistics
Build and manage merchant partnerships through proactive health checks, quarterly business reviews, and regular communication. Develop action plans and drive adoption of key ShipBob features to facilitate merchant growth and success. Monitor merchant health, collaborate with support teams, and achieve NPS, churn, and upsell KPIs.
Sales
Customer Success
Communication
Excel
PowerPoint
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster. Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes. Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
Customer Service
Salesforce
Communication
Problem Solving
Case Management
Own pricing and billing initiatives end-to-end across customer-facing and partner-facing models. Use AI development tools like Claude Code and Driver.ai to prototype, build, and ship production pricing/billing logic. Partner with Finance, Sales, Legal, Engineering, and Operations to drive margin, adoption, and billing accuracy.
Pricing Strategy
AI Tools
Product Management
Data Modeling