Work with internal stakeholders and team leads to continuously improve the merchant experience.
Analyze merchant supply chain performance and advise proactive countermeasures.
Conduct business reviews and build strategic executive-level relationships to drive growth and retention.
ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.
Manage and scale ShipBob's most strategic merchant partnerships as the program lead.
Partner with fulfillment center teams to ensure SLAs, escalations, and process improvements are handled with speed and accountability.
Lead cross-functional initiatives and serve as a trusted advisor to executive stakeholders, driving growth and operational performance.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants, providing access to best-in-class fulfillment capabilities. Backed by prominent investors, it is one of the fastest-growing tech companies in Chicago with a high-performance culture focused on ownership and collaboration.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Own your UK book end to end, from handover to onboarding, adoption, and retention.
Run migrations from Klaviyo, Shopify Email, Brevo, and Omnisend onto TextYess.
Build WhatsApp/email campaigns with merchants and close upsell opportunities.
TextYess is an AI-first CRM that turns conversations into revenue, using AI agents to sell, support, and retain customers for B2C brands. They're a lean, Italian-born scale-up with €7M+ raised and a close-knit international team.
Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Lead growth optimizations and strategic relationship management for Extend's largest omnichannel merchants.
Monitor program performance and leverage data to identify opportunities for measurable ROI and sustainable growth.
Drive go-to-market strategies and collaborate with cross-functional teams to support merchant growth and adoption of new features.
Extend provides AI-driven solutions to enhance post-purchase experiences for retailers, focusing on customer satisfaction and revenue growth. They work with over 1,000 merchant partners across multiple industries and are backed by prominent technology investors, fostering a collaborative and supportive culture.
Own and grow relationships with top agency and SI partners.
Drive pipeline and revenue through partner referrals and co-sell deals.
Enable partners on Yotpo's products and build joint business plans.
Yotpo is an AI-powered eCommerce platform providing reviews and loyalty solutions that help brands turn customers into advocates. Trusted by over 30,000 global brands, Yotpo fosters a collaborative, fast-moving culture focused on innovation and growth.
Own a named book of Growth customers as their trusted advisor for adoption, value, and technical health.
Understand data flows, usage, and reporting to spot gaps and triage issues across data, configuration, and integration.
Partner with Account Management and deliver 1:many programmes, workshops, and customer events.
Bloomreach is building the world's premier agentic platform for personalization, helping businesses connect with customers through AI-driven search, marketing, and conversational shopping. The company powers personalization for more than 1,400 global brands and operates with a virtual-first culture focused on freedom, trust, and employee well-being.
Manage day-to-day Amazon operations across US, Canada, UK, and EU, including listings, pricing, promotions, and account coordination.
Drive sales forecasting, inventory planning, and SKU-level profitability analysis, turning data into practical recommendations.
Coordinate with external PPC and supply chain agencies, track performance, and improve reporting using Google Sheets and AI tools.
Sweden-based eCommerce business selling ceramics and mugs through Amazon, with the US as its largest market and additional operations in Canada, the UK, and the EU. It operates with a lean structure supported by external agencies and is focused on growing sales and expanding its Shopify channel.
Manage the customer service team, handle escalations, refunds, and improve SOPs and FAQs.
Oversee inventory levels, restock forecasts, logistics, and factory coordination.
Maintain the Shopify store, update SKUs, manage Notion, and report weekly KPIs.
Wing Assistant is a one-stop shop helping companies build world-class teams and automate operations. The company fosters an inclusive, supportive culture with fully remote roles and opportunities for growth.
Serve as the primary point of contact for a growing portfolio of CPG brands, driving satisfaction and long-term value.
Leverage eCommerce data and platform expertise to help clients maximize their digital shelf performance.
Build trusted relationships and provide strategic guidance while managing expectations and collaborating cross-functionally.
NIQ is the world's leading consumer intelligence company, delivering complete understanding of consumer buying behavior and revealing new pathways to growth. With operations in 100+ markets and over a century of industry leadership, NIQ combines advanced analytics with a holistic retail read to empower brands, retailers, and innovators.
Coordinate daily with 3PF warehouse leads and the Sr. Director of 3rd Party Fulfillment on shipments to fulfillment centers.
Create and track shipments in company software and Amazon Seller Central, resolving inventory discrepancies and filing recovery cases.
Maintain tracking forms in Google Workspace and prepare accurate Excel reports to support departmental operations.
This client is a Dallas-based company selling pool products online via its own websites, Amazon, and other US marketplaces. They also operate logistics, distribution, and third-party fulfillment to support their eCommerce business.