Senior Merchant Success Manager

ShipBob

Remote regions

UK

Benefits

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Role:

  • Deliver world-class success for enterprise and strategic merchants.
  • Align with complex middle-market merchants scaling rapidly.

Key Duties:

  • Improve merchant experience and KPIs with internal teams.
  • Analyze supply chain performance and advise countermeasures.
  • Conduct business reviews and build executive relationships.

Experience:

  • 4-6 years in sales and merchant services.
  • Skilled in conflict resolution, negotiation, and Microsoft Office.

ShipBob

ShipBob is a global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. Backed by leading investors, it is one of the fastest-growing tech companies headquartered in Chicago with a high-performance culture.

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