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About Extend:
- Extend revolutionizes post-purchase experiences with AI-driven customer service, returns management, and fraud detection.
- The company serves over 1,000 merchant partners and is backed by top investors, with headquarters in San Francisco.
About the Role:
- As an Account Manager, you will drive growth and strategy for Extend's largest omnichannel merchants.
- This role requires a strategic thinker with a consulting background who can translate high-level goals into actionable plans.
- You will manage relationships with Fortune 500 retailers and collaborate across functions.
What You'll Do:
- Lead partnership growth optimizations and conduct quarterly business reviews with executive leadership.
- Develop and manage growth strategies, promotional budgets, and go-to-market plans for new features.
- Deepen multi-threaded connections within merchant organizations and inform product roadmaps.
What We're Looking For:
- Bachelor’s degree with 5-7 years in a startup or Big 4 consulting environment.
- Strong executive presence, analytical skills, and experience in program management.
- Proficiency with eCommerce, FinTech, and analytics tools like Tableau, Snowflake, and Salesforce.
Extend
Extend provides AI-driven solutions to enhance post-purchase experiences for retailers, focusing on customer satisfaction and revenue growth. They work with over 1,000 merchant partners across multiple industries and are backed by prominent technology investors, fostering a collaborative and supportive culture.